Privacy Policy

1. Why this privacy policy?

This privacy policy ("Privacy Policy") governs the processing of your personal data as part of your use of our website (the "Website") and the services related thereto (collectively referred to as the "Services"). Such processing is carried out by Valcke Group as data controller, having its registered office at Menenstraat 433, 8560 Wevelgem, Belgium ("we", "us"), registered with the CBE under the number BE 0424878905, in accordance with applicable data protection legislation.

By using our Website and/or our Services, you acknowledge that you have carefully read this Privacy Policy and agree to it without reservation. We reserve the right to change the Privacy Policy from time to time according to our sole discretion. Such change will be communicated through the Website.

Please note that we may use so-called 'cookies' or similar technology as part of the Website and/or the Services. Cookies are small text files placed on the hard drive of a device, which contain certain information, sometimes including personal data. For more information regarding our use of cookies, please read our cookie policy.

2. Why do we process data?

When you use the Website and/or Services, we process personal data relating to you. In principle, we obtain the aforementioned personal data directly from you. However, if you choose to register via a social media account, this data is collected via your social media profile. We recommend that you consult the privacy policy of your social media service provider. We do not transmit any of the personal data you provide through the Website to social media providers unless you consent.

In addition to the above, we may also process your personal data:

• To provide you with the information on products and services you request in a personalised and efficient manner, whether via the Website, email, telephone or social media.
• To process your personal data so that we can provide the Services.
• For direct marketing purposes, i.e. to provide you with targeted communications, promotions, offers and other advertisements from us or our selected partners. For this, we will seek your prior consent.
• To perform statistical analysis to improve our Website and/or Services, or to develop new products or services.
• To provide to a financial institution or payment service provider, to enable them to comply with their legal obligations.
• To transfer to the police or judicial authorities as evidence of possible crimes or if there are justified suspicions of an unlawful act.
• In the context of a possible merger, acquisition or demerger by a third party, even if that third party is located outside the EEA.

If and when your use of the Website or Services may be considered a violation of the terms and conditions or the rights of a third party, a threat to the security or integrity of the Services, a threat due to viruses or malicious code, or in any way illegal, unlawful, discriminatory or offensive, we may process your data in the interests of ourselves, our partners or third parties.

3. With whom do we share your data?

We will not transmit your personal data in an identifiable manner to third parties if this is not required to provide the Services, without your explicit consent to do so. We may use third party processors to provide you with the Website and/or Services. We ensure that they may only process your personal data on our behalf and upon our written instructions, and that all third party processors are selected with due care.

4. Where do we process your data?

We and our third party processors will only process your identifiable personal data in the EEA. We may transfer your anonymised and/or aggregated data to organisations outside the EEA. If such a transfer takes place, we will ensure that appropriate safeguards are in place to guarantee the security and integrity of your personal data.

5. How do we process your data?

We will make every effort to process only the personal data necessary to fulfil the purposes set out in this Privacy Policy, in a lawful, fair and transparent manner, and to keep it accurate and up-to-date. Your personal data will only be processed for as long as necessary to achieve the stated purposes or until you withdraw your consent. We take appropriate technical and organisational measures to keep your personal data safe. Access by our staff or that of our processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations.

6. How long do we keep your data?

Retention periods vary depending on the nature of the service provided. We keep your data as long as necessary for the purposes for which they are collected and processed, and as long as they are necessary to comply with our legal, contractual and judicial obligations and to fulfil our commercial operational activities.

7. What are your rights?

You have the right to request access to all personal data we process about you. You have the right to request that incorrect or inaccurate personal data be corrected free of charge (please enclose proof). You have the right to withdraw previously given consent at any time by sending an e-mail to info@valckegroup.com.

If you have a complaint about the processing of your personal data, you can always contact us at info@valckegroup.com. If you remain dissatisfied with our response, you are free to lodge a complaint with the Belgian Data Protection Authority (Drukpersstraat 35, 1000 Brussels, +32 2 274 48 00, data-protection-authority.be).